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Returns for repair, calibration, upgrade or warranty claim

Return equipment with our professional and safe process to minimize turnaround times

Whether for repair, calibration, troubleshooting or modification, equipment returns at Endress+Hauser follows specific guidance to ensure your request is managed efficiently, and returned items are handled according to local regulations.


  • Register requests via a convenient and simple process

  • Follow simple steps to facilitate a speedier returns service

  • Enable secure handling of your device to an Endress+Hauser workshop

Return process

  • Step 1: Request a product return by calling 03-7843 3886 / 3810 or emailing

  • Step 2: Complete the “Declaration of Hazardous Material and Decontamination" form and place it on the outside of the packaging with any other documents (if any)

  • Step 3: An investigation report will be prepared with a quote to advise you whether the device should be fixed or replaced if it is deemed beyond economic repair